Service promise
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Service promise
Committed to you and your Kia
Above all expectations
Whenever, however you have contact with us, we go above and beyond to ensure your experience is nothing short of exceptional. With services fairly-priced, our goal: exceed your expectations so you can't help but think 'WOW!'.
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Look for dealerships with the Best Kia Service Award
The dealerships with the highest standards are awarded the Best Kia Service Award. It’s your proof of quality and customer satisfaction. They are judged on the basis of the Best Kia Service Principles.
Best Kia Service Principles
Vehicle Health Check
The technicians check your Kia’s key components for safety and performance – free of charge whenever you visit the dealership.
Handover
Do you have any questions about technology, service, costs? We give you the answers, whether you are collecting your car or bringing it in for service. No rush.
Car Cleaning
Your car has not only been serviced but cleaned as well. That means no extra work for you. And no charge.
Alternative Transportation
If your car can’t be repaired the same day, you will be offered alternative transport – the costs are covered.
Waiting Lounge Area
If you choose to wait at the dealership, you should feel right at home – with great comfort and convenience.
Follow-up Call
Is there anything that could have been done better? You will receive a call to check if you are satisfied with the customer service.
How can we help you?
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What to expect
Our service promise means you can expect the following each time you bring in your Kia:
1 Punctuality
2 Personal consult
3 Vehicle check
4 Transparent costs
5 Alternate means of transport
6 Professionalism and quality control
7 Review of invoice
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Comfort services
From free Wi-Fi to replacement transport, we offer you a range of comfort services while you wait.
Sustainability
We care about people and the planet. That’s why we make a considerable effort to be a greener company.
